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The Global Support Office (GSO) Tech organization is responsible for the corporate/global IT systems used by the Operating Companies under the AholdDelhaize holding. IT Services such as Email & Collaboration, Identity & Access Management are delivered to close to half a million end-users spread across the globe. The position of the program and project support is a position within the AholdDelhaize GSO Tech Program Delivery team.

Dive wholeheartedly into these key responsibilities

AholdDelhaize embarked on a cloud journey and is transitions all on-Prem workloads into the Cloud. To manage the transition and support the application already running in our Global Tenant

We’re looking for an experienced Global Product Owner to lead the development and implementation of our Global Cloud Enablement teams, As Product Owner (Manager), you own the different cloud products achieving an optimal and continuous maturing product roadmap directly to an optimal product roadmap, backlog(s), and user stories.

In our ambition to become a Global tech driven organisation, we are building the technology to support the culture to create an optimal engineering and InnerSource environment together with our Operating Companies all over the world.

This product owner role sits within the GSO IT4IT Platform Enablement department  and is responsible for the supply of all changes to the large and complex products within the platform group and other domains including software development services, changes infrastructure changes, service and technical debt for the platforms and systems in the scope of the role. You will be working with DevOps Engineers, other Product Owners, Product Managers, Platform Architects and FinOps teams and will report directly to the GSO IT4IT Head of Tech. Together you strive to deliver the platform for all the stakeholders from different lines of business, a challenging role!

The Global Product Owner

• Adjust and improves the GSO cloud vision  aligned with  the (business) strategy, customer perspective and technical capabilities
• Processing of the vision and developing a product roadmap, new features, defining epics and user stories, while taking into account the business needs and external developments, in close consultation with relevant stakeholders
• Works with the Global Support Office (GSO), Information Security, and the different stakeholders to analyze the needs and align cloud capabilities to their requirements and application architecture
• Briefing of the Dev/Ops  team on various activities on the backlog and agree on the content of sprints and deliverable
• Responsible for the operational and non-functional deliverable such as availability, capacity, performance, continuity and the implementation
• Responsible for resolving the cause of incidents, 7x24 when necessary, by the Dev/Ops  team by workarounds and in permanent solutions
• Responsible to provide knowledge, documentation, configuration and support characteristics to the support organizations
• Responsible for system compliancy regarding the data privacy requirements, information security requirements, audit compliance , control requirements and with the license requirements
• Works with the Global Support Office (GSO), Information Security, and the different stakeholders to analyze the needs and align cloud capabilities to their requirements and application architecture
• As a team leader, represent the team in front of stakeholders, clients, or users and help the team to elevate the engineering level
• Is transparent and supplies on-time delivery of information, communication, and advice to various stakeholders incl. Suppliers. 
• You coach your product teams to identify, prioritize, and manage the product roadmap, user stories and even more astutely, the backlog
• You OWN the engineering product including but not limited to performance, quality, ‘paved road’ interfaces, frameworks for users, all while making sure it is a cost-effective platform.
• You are responsible for communicating and working with stakeholders across the board, including Platform leads, business managers, and the development team to make sure the goals are clear, and the vision is aligned with business objectives.

We welcome caring colleagues who

• Knowledge and experience with MS Azure
• Knowledge of Cloud Service Management principles incl. cost management
• Working in an international context, ability to engage with global team and stakeholders actively.
• Excellent interpersonal and communication skills, comfortable dealing with all stakeholders
• Understand business priorities and how IT supports them
• Are as caring, courageous and growth-minded as your colleagues, and are happy to embrace and advocate the #daretocare philosophy
• At Ahold Delhaize and our local brands we define diversity broadly, seeing it as inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

Location: Zaandam (next to Zaandam CS) hybrid way of working

32-40 hours

hourly rate: approx 90-100 euro gross per hour

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